About Us

Best Practice was founded in 1989 by Robert A Bevan OAM, FREI.

Its aim is:

"To conduct independent research of and provide training and consultancy services to Australian and New Zealand residential estate agency practice."

Best Practice members are part of a business system which:

1. Cultivates a network of agency principals, employees and their advisers who are keen to share with other members the secrets of their success in a spirit of trust, integrity and mutual regard, and

2. Communicates to members proven, successful policies, systems and activities, and

3. Encourages members to meet regularly at both Best Practice events and at each others offices to learn from one another, and

4. Focuses on improving the residential real estate agency business's

✓ Market Share ✓ Turnover ✓ Profitability 
✓ Cash Flow ✓ Capital (Goodwill) Value ✓ Culture

Robert Profile Pic 2017.jpg


Since 1989 Robert Bevan has researched Australasian residential agency practice on behalf of interested stakeholders including professional associations, banks, franchise & marketing groups, media, technology suppliers, training organisations and most importantly: agency proprietors. 

He is the chairman of Real Estate Agency Best Practice which publishes Australasia’s definitive research paper on residential agency financial benchmarks, key performance indicators and profitability: The Best Practice Australasian Real Estate Agency Interfirm Comparison. 

A constant visitor to agency businesses throughout Australia & New Zealand, Robert shares the results of his research at conferences, seminars and via the website www.bestpractice.com.au. 

Through the bestpractice website Australian and New Zealand agency owners and managers are provided with proven systems, activities and policies which improve the business’s market share, turnover, operating surplus and capital value. 

Every week over 40,000 Australian & New Zealand agency personnel receive his free, emailed newsletter “Inside Success”. 

A fourth generation estate agent, Robert was (the youngest ever) President of The Real Estate Institute of NSW from 1987 to 1989. During this period, in order to bring about positive change for the property industry, the Institute abandoned its long held policy of passive government lobbying in favour of direct political action. 

This was based on four principles:

  1. 1. All policies must be in the best interest of the property consumer.
  2. 2. The Institute and its policies must be non-party political.
  3. 3. All policies must be founded on sound qualitative research.
  4. 4. The Institute must set the agenda for change by first advising consumers of policy via the media and thus requiring politicians to re-act. 

During his two year Presidential term Robert travelled throughout Australia conducting media conferences, appearing on television and radio and being quoted in the press.

The results: The re-introduction by the Hawke/Keating government of the negative gearing allowance. Within NSW significant improved changes to conveyancing practice, stamp duty, land tax, residential tenancy legislation, estate agency training & licensing, industrial relations and strata management. 

Robert has authored two estate agency practice text books and in 1999 published a best selling book on lifeskills for young people

In 2009 Robert Bevan received The Order of Australia Award “For service: to the real estate industry through the promotion of professional standards, and to young Australians aged 15 to 24 who have difficulty coping with the pressures of modern society”. 

Robert continues to lead Best Practice as it assists residential agency practitioners to embrace the exciting opportunities which the future presents.

Robert Bevan: Australasia's acknowledged expert on real estate agency best practice.

Did You Know?
You can join the thousands of Australasian agency personnel who receive the free weekly Best Practice email newsletter “Inside Success” by completing the form on the bottom right hand corner of the home page.

Many Best Practice members speak highly of these industry service providers

  • BDH Leaders
  • Like Best Practice on Facebook
  • REISuper - The Property Industry Fund
  • rentfind.com.au
  • BDH Solutions
  • rockend - the leader in property software