Business Management

This document can be used as the model for the sale/purchase of the goodwill attached to a real estate agency property management rent roll.

Manual - 10 Pages

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The most commonly used sales and property management letters and forms in estate agency best practice today.

Manual - 110 Pages

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Every business with more than one principal / director should have a written partnership agreement. This model sets out all the necessary contingencies which need to be provided for in a real estate agency. Sample clauses cover areas such as principals' duties and responsibilities, voting rights, retirement/selling out procedures, introduction of further principals / equity participants, introduction / withdrawal / equalisation / borrowing and distribution of capital, reserve funds, dispute resolution etc........

Manual - 13 Pages

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This document details all the policies and systems a successful estate agency business should have in place. This handbook serves as the ready reference for office personnel when they are unsure of the business's policy / procedure on any matter.

Manual - 16 Pages

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Sample Duty Statements (job descriptions) for a Principal, Sales Manager, Property (Sales) Consultant, Property (Investment) Manager, Property Officer, Administration Manager, Customer Service Manager, Sales Administrator and Receptionist, includes the Privileged Information clause which protects the business's intellectual property and sample Dress and Presentation Guidelines for male and female personnel.

Manual - 17 Pages

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This document provides prospective agency sellers, buyers, equity participants and financiers with a template schedule which ensures the necessary initial information is available to allow all parties to proceed to due diligence.

Manual - 19 Pages

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During this audio file Australasia's recognised expert on residential agency branding, Barney McGrath, provides the answers to those thinking of re-evaluating their agency's brand and market presence.

Audio - 27 minutes (This will be emailed as a link, not posted as a CD).

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Everything you need to conduct a successful real estate careers night. Includes sample marketing flyers, timelines, agenda, protocols and letters . . . plus who to recruit and the 10 point Best Practice induction programme for sales recruits.

Manual - 10 Pages

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The thirty activities, habits and strategies which Australian and New Zealand property sellers, buyers and investors (landlords) advise they like, dislike or find irritating when dealing with a residential real estate agency.

Manual - 8 Pages, Audio - 31 minutes (this will be emailed as a link, not posted as a CD)

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The written business plan is the foundation document upon which every long term, consistently successful real estate agency

✓ Culture
✓ Market Share
✓ Turnover
✓ Cash Flow
✓ Profitability
✓ Capital (Goodwill) Value

Manual - 48 Pages

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The fourteen proven activities which will deliver a repeat / referral rate of between 70% and 80% to the agency business!

Workbook - 18 Pages

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The written business plan is the foundation document upon which every long term, consistently successful real estate agency

* Confirms the principals vision for the business
* Determines the business's short, medium and long term goals
* Completes the budget and cash flow projection
* Obtains finance and credit
* Sets the guidelines for valuing the business's assets
* Details the business's profit centres and key performance indicators.

This 36 page document provides the template for the agency to develop its own, personalised written business plan.

Manual - 36 Pages

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Ten (10) foundation activities including

* Governing Principle
* Entry & Exit of Principals
* The Proven Business Model
* Equity Participation
* Valuing the Agency
* Mergers, Amalgamations & Buy-Outs

Manual - 24 Pages

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Ten (10) foundation activities including

* Customer Service Axioms
* Research
* Key Benefits
* Relationship Marketing
* Funding
* Focus Groups
* Staffing

Manual - 22 Pages

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Twelve (12) foundation activities including

* Budget
* Competitions
* External Facilitators
* The Agency Website
* Role-Play
* Email Policies
* Brainstorming
* Vendor Paid Virtual Tours
* Office Visits
* The Agency's Intranet
* Training Costs

Manual - 18 Pages

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Twenty one (15) foundation activities including

* Financial Management
* The Fee Review
* The Property Owner (Landlord) Relationship
* New Managements
* Research
* Referral Growth
* Stress Management
* Leasing
* Investors' Aims
* Tenant Enquiry
* The Landlord Audit

Manual - 22 Pages

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Twenty one (25) foundation activities including

* Prospecting
* Purchasers
* Listing
* Training
* Negotiating
* Technology
* Selling
* Research
* Vendor Paid Advertising
* Sales Meetings

Manual - 39 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Twenty one (21) foundation activities including

* Financial Management
* Agency Culture
* Business Planning
* Key Performance Indicators
* Growing The Business
* Time Management
* Personnel Review
* Recruiting

Manual - 37 Pages

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All resource orders will be emailed / posted directly from the Best Practice office.
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The Australian and New Zealand residential real estate agencies definitive analysis of financial performance.

This report contains a line by line analysis of income, expenses and operating surplus of both the SALES DEPARTMENT and the PROPERTY MANAGEMENT DEPARTMENT. It details the top 10%, average and bottom 10% performance across a range of geographic locations and income levels.

Includes executive summaries on the key performance indicators of both departments. This is an essential benchmarking report for any agency business wishing to improve its financial performance.

Manual - 37 pages

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The survey results of research conducted of Australian & New Zealand residential estate agency practice.

January to July 2017


Workbook - 15 Pages

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The survey results of research conducted of Australian & New Zealand residential estate agency practice.

July to December 2017


Workbook - 15 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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The survey results of research conducted of Australian & New Zealand residential estate agency practice.

January to June 2018


Workbook - 15 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details