Customer Service

As well as providing valuable information to the local community this kit shows you how to ethically communicate with your competitors' disgruntled vendors and purchasers.

Manual - 17 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

A template for a Best Practice customer service department. Contains all the strategies, forms and activities necessary to conduct research and provide service which results in a 75% repeat / referral listing rate.

Manual - 23 pages, Audio - 52 minutes (This will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

This 21 page manual brings you right up to date with those agencies now enjoying an average 75% repeat / referral rate.

Manual - 21 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

This document contains all the forms, samples and timelines you will need to organise a 90 minute seminar for your current and prospective residential property investors.

Manual - 12 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

Help your buyers, sellers and investors become informed property consumers. Store this document in your media release library and call upon it for use in your marketing and public relations materials.

Workbook - 13 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

The fourteen proven activities which will deliver a repeat / referral rate of between 70% and 80% to the agency business!

Workbook - 18 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

Help your buyers, sellers and investors become informed property consumers. Store this document in your media release library and call upon it as a template for use in your marketing and public relations materials.

Workbook - 10 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

Ten (10) foundation activities including

* Customer Service Axioms
* Research
* Key Benefits
* Relationship Marketing
* Funding
* Focus Groups
* Staffing

Manual - 22 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.

Another twelve of the ever popular template media releases for use in the agency's newsletters, advertising, website, marketing.

Workbook - 13 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.